Terms of service.

Brighton Women’s Self Defence Sign Up and Cancellation Policy:

We understand that sometimes "life happens" and you have to cancel a session. As our member, we hope that you understand our schedules can become very tight. We feel that we have a very fair cancellation policy that allows you, the member, to give proper notice and not be penalised for the cancellation.

 

Please read the following Sign Up and cancellation policy carefully:

Sign Up’s

  • For a booking to be confirmed for group and/or personal training, the time, date and location must be agreed on, and payment for the session,s must have been confirmed at least 2 hrs before the session start time

  • Payments for: Pay as you go sessions, One-off payment programmes/workshops or recurring payment programmes must be main via the website, OR direct to PayPal.me https://paypal.me/BWSD49?locale.x=en_GB or bank transfer Altertitivly payments can be take via the booking session softwere

  • Sort code: 22698699, Account Number: 60-83-71, Reference the Inusals of your programme and include your name. Cash must be negated before the session

Cancellations

  • Clients must cancel a session with at least 24 hours notice.

  • If you cancel within 24 hours of the start time of the session, you will be charged for that session, it will be deducted from your tottle sessions

  • Each member will have one free "no show" per package purchased, meaning they can cancel late and not be penalised. 

  • All class cancellations must be made via the class booking software

  • Rescheduling your missed session: We advise rescheduling for the same week by confirming the booking via the booking software 24hrs before the session start time. Otherwise, we will presume you are a ‘no show’, and we will deduct the non rescheduled session from your package.

  • Ghosting, if you leave your programme without letting us know, you can not redeem the sessions left in your package. It is your responsibility to contact us, not the other way around

  • Freezing your sessions, if you need to take a break for whatever reason, just let us know by cancelling 24hrs before your next session. And ‘if you can’ give us a date you are due to come back. We will freeze your programme and you may redeem sessions owed when you return. We can freeze your programme for up to 3 months. Failure to contact us to continue your freeze before the 3 months is up, will result in the ghosting protocol.

  • Rescheduling, if on a subscription programme, You have the added option of accumulating group sessions missed and taking a personal training session to catch up

Subscriptions

Cancelling your Subscriptions

  • Programmes that include a subscription payment metered must be cancelled by yourself, we will normally let you know to remind you that you are on one. Such programmes include: Student Bout’s and Bout’s

  • The minimum payment length for the Bout is 6 months, cancellations before the minimum payment length will result in payments owed to bwsd. However, if you have a problem please contact us, we will try and do our best to help you out

Bad weather

  • If you opt for an outdoor session, you accept that the weather can change quickly. Cancalaiosn without 24hr notes due to the weather will still have their session deducted. However, if the weather is particularly bad, heavy and consistent rain, gael force winds and snow, you can redeem the cancelled session at another session, including our indoor sessions, within 14 days of the bad weather session. After 14 days, if the session has not been redeemed, or rescheduled then the session is lost.

Refund Policy: 

  • Once purchased your programme, you have up to 24hrs before the start of your first session to request a refund

  • Once your first session has been attended, you have 30 mins from the end of the session to request a 100% refund of your programme, Fitness Defence, Round, Bout, personal training, workshop or intensive or LeanMe courses from Brighton Women’s Self Defence. no questions ask

(although we would love your feedback so we can resolve any issues for future attendees).

If we cancel your session

  • If we were to cancel your session with less than 24hr notice, we will owe you that session plus a personal training session free of charge. If however, we cancel the session before the 24hr notice period, you are given up to 4 weeks to redeem the session owed.